Customer Success = Customer Support, right?
I’ve spent the last decade answering this question...
And in my spare time, I'm helping companies build Customer Success and Onboarding practices that make their products shine, Customers happy, and NDR grow.
Let me tell you more.
Ask Me Anything
You probably have some questions, and if you are like me, you don't always want to fill out a form to talk to someone you don't know. Let's change that!
Talk to me and get to know me better, find out how I can help your organization and decide if it makes sense to continue our conversation!
Tried and Trusted Approach
to build Processes that Generate Value
Learn & Assess
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Assess the current state and absorb critical information
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Identify key areas for improvement / development
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Set targets, objectives, and framework
Implement & Monitor
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Implement and activate the improvement / development framework
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Establish a continuous process to collect and analyze Qualitative and Quantitative indicators
Empower & Enable
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Set up and configure a continuous process framework
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Empower and activate the stakeholders to drive further growth
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Enable and promote company-wide understanding and adoption
Resources
